Don’t make your problems your client’s problems

jdconsult
December 28, 2020

5 tips to inspire confidence

While your clients might not be mind readers (although, that would really help with an offer price...), chances are, they’ll feel rushed or uneasy with the process if you're not organized. 

When things are busy, there are lots of details to remember, and if you’re feeling rushed, every worry and anxious thought gets passed on to your client, no matter how many ‘Most Likely to Win an Emmy’ awards you won in high school. 

I get it - real estate is stressful, and it's easy to get details mixed up. But if you want to ensure a consistent client experience, following my simple advice will go a long way. 

Here’s my simple list of the most important things you can do to give your clients confidence in your abilities:

  1. Leave your baggage at the door

Worried about a family member’s health, an impending credit card payment, or your babysitter cancelling last-minute? That’s not your client’s problem. As hard as it is, do your best to leave your personal baggage outside of your work hours. If that’s not possible, see if someone can cover for you, or if you can reschedule a showing.

  1. Don’t take it personally

Issues with another agent? Don’t let your clients see you rattled. Interpersonal relationships - good and bad - are easy to pick up on, and it can be awkward for them to feel in the middle of a bad situation.

  1. Take ten

Before any client meeting, schedule in ten minutes beforehand to review your notes. Seriously - book it in your calendar! You’ll feel more prepared, and won’t be scrambling to find info while they’re waiting for you.

  1. Work that database

We’ve talked about it before - create a good database and use it! Those notes to check in on that I mentioned above? That includes your database, to check in on client info!

  1. Relax, and enjoy yourself

You probably got into real estate because you love people, and you love making the sale. Don’t forget those great feelings, even if you’re in a slump! You’re helping people find new homes and enter different stages of their lives, and that’s a huge honour to be part of. Enjoy yourself, and help your customers navigate what can be a stressful experience.

For help feeling confident and organized, read my other blog entries, or give me a call and we can work together on some systems personalized for you.

What to read next

December 28, 2020
Are you with the right company?

The right questions to ask yourself There's endless options when selecting the right brokerage for your career, no matter how new or experienced you are. Do you go with the tried-and-true big names? Or try a smaller firm? The right office depends on a number of factors, from where you are in your career, to […]

December 28, 2020
Don’t make your problems your client’s problems

5 tips to inspire confidence While your clients might not be mind readers (although, that would really help with an offer price...), chances are, they’ll feel rushed or uneasy with the process if you're not organized.  When things are busy, there are lots of details to remember, and if you’re feeling rushed, every worry and […]

December 28, 2020
The importance of building a good database

And keeping it that way “Database.” Sounds scary, right? Like hours of inputting data to set up, and then (this is the worst part): you’ve got to maintain it. But, a good database can mean the difference between knowing a client just had a baby, and asking them, 'So, when are you due?' the next […]

Get insightful tips
right to your mailbox
Start receiving some of my best tips at your convenience.
Copyright 2021 Jen Dumitrescu Consulting
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram